Shipping & Handling
1. Do we ship internationally to your country?
YES, absolutely! Shipping rates start as low as HK$69 (USD $8.99).
If you would like to check whether we can deliver to your country, please refer to Hong Kong Post's Guide
2. Which postal service do we use?
We are based in Hong Kong so our standard shipping method is Air Registered Mail by Hong Kong Post which includes a tracking number.
The tracking code will update to the Paypal invoice / Order delivery status
To track your order, please visit Hong Kong Post's online tracking site.
3. How long does it take for your order to arrive?
Our service agreement is that we will ship out your order within 2-3 days after the payment has been received.
In our experience, the usual delivery time is 10-15 BUSINESS days (Sat and Sun do not count). Occasionally there might be delays due to holidays or often depends on how strict the customs office is in your country.
4. What kind of wrapping do we use to protect the models?
About 90% of our boxes are brand new and we use both recycled paper (shredded or magazine paper) and/or protective bubble to protect your model cars.
5. Can you claim a lower value on the customs form? Is customs tax included?
Yes. We usually claim a very low value to help you avoid taxes. We always declare the package as a gift and will use a personal name to ship. We would also not include an invoice in our packages.
However, custom tax is not included and is the responsibility of the customer.
6. What are the shipping & handling fees?
Our shipping costs are as low as it gets in the market starting at just HK$69 (USD $8.99)!
Shipping cost is based on weight and the destination country. Once you have made all your selections, the shopping cart will calculate the shipping costs to your country.
You can estimate the shipping cost using our shipping calculator in the shopping cart. Once you have put the items into the shopping cart, you can goto the checkout page to get a shipping estimate.
For customers in Hong Kong, we offer local shipping and self pickup (free of charge).
Below are the scales and weights as well as our shipping rates table.
** Information for Hong Kong Customers 香港顧客請留意 **
For HK customers who selected "自取/Self Pick-Up", please visit our shop Daboxtoys
Retail Shop Address / 店鋪地址:
Please visit: https://www.daboxtoys.com/pages/dmc-workshop
Shop Hours / 開放時間:
Please refer to our site for the most updated opening hours: https://www.daboxtoys.com/pages/dmc-workshop
Telephone # / 電話號碼:
(852) 2510 0319
For more information, please contact firstname.lastname@example.org
** Information for Mainland China Customers 中國內地顧客請留意 **
Should you have any questions regarding our shipping rates, please email us at email@example.com