Shipping & Handling
1. Do we ship internationally to your country?
YES, absolutely! Shipping rates start as low as HK$47 (USD $5.99).
If you would like to check whether we can deliver to your country, please refer to Hong Kong Post's Guide
2. Which postal service do we use?
We are based in Hong Kong so our standard shipping method is Air Registered Mail by Hong Kong Post which includes a tracking number.
If you would like to use an express courier, we can use DHL and the shipping costs will be quoted separately upon your request.
To track your order, please visit Hong Kong Post's online tracking site.
3. How long does it take for your order to arrive?
Our service agreement is that we will ship out your order within 2-3 days after the payment has been received.
In our experience, the usual delivery time is 10-15 BUSINESS days (Sat and Sun do not count). Occasionally there might be delays due to holidays or often depends on how strict the customs office is in your country.
4. What kind of wrapping do we use to protect the models?
About 90% of our boxes are brand new and we use both recycled paper (shredded or magazine paper) and/or protective bubble to protect your model cars.
5. Can you claim a lower value on the customs form? Is customs tax included?
Yes. We usually claim a very low value to help you avoid taxes. We always declare the package as a gift and will use a personal name to ship. We would also not include an invoice in our packages.
However, custom tax is not included and is the responsibility of the customer.
6. What are the shipping & handling fees?
Our shipping costs are as low as it gets in the market starting at just HK$47 (USD $5.99)!
Shipping cost is based on weight and the destination country. Once you have made all your selections, the shopping cart will calculate the shipping costs to your country.
You can estimate the shipping cost using our shipping calculator in the shopping cart. Once you have put the items into the shopping cart, you can goto the checkout page to get a shipping estimate.
For customers in Hong Kong, we offer local shipping and self pickup (free of charge).
Below are the scales and weights as well as our shipping rates table.
** Information for Hong Kong Customers 香港顧客請留意 **
For HK customers who selected "自取/Self Pick-Up", please visit our shop DMC WorkShop and cash payment can be made on site:
Retail Shop Address / 店鋪地址:
Please visit: http://www.daboxtoys.com/pages/dmc-workshop
Shop Hours / 開放時間:
Please refer to our site for the most updated opening hours: http://www.daboxtoys.com/pages/dmc-workshop
Telephone # / 電話號碼:
(852) 2510 0319
Payment / 付款需知：
ATM Transfer: please deposit the total amount ($1 USD = $7.75 HKD) to the following account and email the deposit slip copy and your order # to email@example.com and we will arrange the delivery:
HSBC Hong Kong
Account #: 848-366555-838
Name of Account: DMC Group Limited
銀行過數: 請把訂單總額匯到以下戶口並將過數紙與Order #, email到info@daboxtoys.com
HSBC Hong Kong
戶口名: DMC Group Limited
For more information, please contact firstname.lastname@example.org
** Information for Mainland China Customers 中國內地顧客請留意 **
支付宝付款：直接匯款到支付宝户口 email@example.com 並發電郵到info@daboxtoys.com通知我們發貨 (必須填寫訂單號碼)。當天人民弊匯率請用 http://www.xe.com/ 。
經淘寶付款: 在我們的淘寶店 http://daboxtoys.taobao.com/ 拍下 “店铺订单专用 要XX件拍XX件” 。總金額是多少便拍多少件。當天人民弊匯率請用 http://www.xe.com/
收到汇款后 我們會在2个工作天内把邮包发出 (任何海关税为由顾客的责任)
Should you have any questions regarding our shipping rates, please email us at firstname.lastname@example.org